Legacy Primary Care (“Primary Care Frisco,” “we,” “us,” “our”) respects your privacy. This Privacy Policy explains what personal information we collect through primarycarefrisco.com and by text message, how we use it, and who we share it with.
Information We Collect
When you use our website forms, chat, or opt in to text messages, we may collect:
- Your name, phone number, and email address
- Your preferred appointment date and time and the message you write to us
- Your consent choice for text messages, and the date and time you gave it
- Technical information such as your IP address, browser type, device, and the pages you visit, collected through cookies and similar technologies (see our Cookie Policy)
Please do not send personal health information through our website forms or chat. Specific patient care must be addressed during your appointment.
How We Use Your Information
- To respond to your questions and appointment requests
- To contact you about your care, including appointment reminders, missed-call follow-ups, scheduling links, and patient notifications by phone, email, or text message
- To operate, secure, and improve our website
- To comply with legal obligations
Who We Share Your Information With
We do not sell your personal information. We share it only with service providers that help us run our practice and website, and only as needed for those services. These include our website hosting and security providers, our email delivery provider, our website chat provider, form spam protection (Google reCAPTCHA), website translation, our patient scheduling and communication providers, and our text messaging provider (RingCentral). We may also disclose information when required by law.
SMS Messaging and Consent
If you opt in to receive text messages from us, we collect your mobile phone number and your consent so we can send you messages about your care, such as missed-call follow-ups, appointment reminders, scheduling links, and patient notifications.
SMS consent is not shared with third parties or affiliates. Your mobile phone number and text message opt-in information are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
You can opt out at any time by replying STOP to any text message. Reply HELP for help. See our SMS Terms and Conditions for message details.
How Long We Keep Your Information
We keep website form submissions and consent records for as long as needed to respond to you, provide care-related communications, and meet legal and record-keeping requirements.
Data Security
We use reasonable administrative and technical measures to protect your information from unauthorized access or disclosure. No method of transmission over the internet is completely secure.
Your Choices
You may ask us to access, correct, or delete the personal information you submitted through this website, and you may withdraw your consent to text messages at any time by replying STOP. Health information we hold about you as your healthcare provider is governed separately by HIPAA and our Notice of Privacy Practices. Contact our office for a copy.
Contact Us
Legacy Primary Care
3010 Legacy Dr. Ste. 210, Frisco, TX 75034
Phone: (214) 618-9715
Website: primarycarefrisco.com